FAQ

When will my order arrive?

It depends on the shipping company that was selected and responsible for the delivery. We provide a range of shipping agents in major cities, and typically it takes from one to three days from the order and confirmation.

Is there delivery outside the country?

Currently, the shipping companies we work with deliver within the country and to a selected range of cities as listed on the delivery page. All cities where the shipping agent can deliver are displayed there.

You can request delivery outside the country by contacting our team via WhatsApp to obtain information about the weight of the product and to get a quote from international shipping agents that are not currently registered with the store.

What if there is a manufacturing defect in the product?

You should refer to the return policy to understand the conditions for returns and exchanges. In the case of a manufacturing defect that has been agreed upon for return, the shipping cost for the company will be calculated, as well as the return shipping cost, which will be borne by the customer. However, the cost of the product itself will not be charged to the customer according to the return policy.

I want to order large quantities. Is there a discount?

The store provides a service for delivering large quantities upon request, and there is a discount ranging from 10-20% on some products. You can directly contact us via the "Contact Us" page to inquire about quantities and discounts.